The second-hand marketplace Users Share Anger About Size Updates
Vinted users have been reacting angrily following a change that caused listings displaying inaccurate size information.
This online marketplace has updated its size classifications for women's and children's garments failing to inform every member regarding the update.
Digital Channels Backlash
Many shoppers and sellers have taken to social media stating that platform listings now display a modified sizing category than originally posted as a result of the reclassification.
The company said the new system was more in line with comparable marketplaces.
It has advised users to review their products and manually change the size when needed, causing user dissatisfaction.
Size Classification Modifications
Before the change, the sizing featured numerical and alphabetical indicators, such as S/8 or M/10.
The new system has an alphabetical indicator and numerical range like S/UK 8-10.
For certain items, the sizing has been recategorised - such as a large size was previously a 12 but currently displays as UK 16-18.
User Stories
Frankie Bridger, who produces content about larger sizing, explained the modification "makes transactions more difficult".
"Rarely do manufacturers list XL as sizes 20-22," the way the service now categorizes.
Another user, from Glasgow, said garments she listed with size 14 tags were showing in the marketplace as size 20–22.
"If buyers measuring 20-22 acquire them they may become frustrated," she said.
Manual Updates
A different user, based in Derby, said she had been left angered because the modification necessitated personal updates the sizes on "every single listing".
"This situation is especially annoying, as I'm chronically ill and Vinted sales have been crucial for me since losing part of my income," she explained.
Platform Context
The app has more than 100 million members, comprising 18 million UK members.
It has become a favored option versus similar marketplaces including eBay and Depop.
This isn't the first time when a surprising modification to the app has proved unpopular: earlier, Vinted reversed a change to its shipping options due to shopper criticism.
